Return and Exchange Policy

1、If you need to return or exchange the product after receiving it and it has no quality issues, please contact customer service within 7 days.

 

To request a return or exchange for personal reasons, you must meet the following conditions:

1、You will bear the round-trip freight costs.

2、The returned products are not affected by secondary sales.

3、Upon delivery to the designated address, the relevant personnel will conduct goods inspection.

(1) If the goods are undamaged, a refund will be processed within 5-7 business days.

(2) If the goods are damaged or missing items, the platform staff will take photos of the scene and send them to the buyer. The buyer will be responsible for any costs incurred due to the damage or shortage.

(3) For minor product damage that can be repaired without affecting resale, the platform will arrange factory repairs at the buyer's expense. In cases of severe damage beyond repair, the buyer shall bear all costs.

 

Note: Your return request will be denied if any of the following conditions apply:

(1) Special items including flash sales, limited-time offers, freebies, custom orders, flash deals, group purchases, and restricted items, as well as products explicitly marked 'no returns/exchanges' are non-refundable.

(2) Items with incomplete original packaging, missing accessories, or damaged by human hands will not be eligible for return or exchange.

(3) Items that have been installed or used cannot be returned or exchanged (except for quality issues);

(4) Items damaged due to improper use or storage will not be eligible for return or exchange.

(5) Products damaged by unauthorized repairs, modifications, or improper installation will not be eligible for return or exchange.

(6) No returns or exchanges will be accepted after the valid return period (except for products with serious quality defects).

 

After-sales hotline:

Thai customer service hotline (Thai/English): +66 829655326

Malaysia Customer Service Hotline (Chinese): +4000-8282-66, +852 29469686

 

Return and exchange process

I. Quality Issues: Returns and Exchanges

1. Contact customer service and submit evidence-Return the item-Product inspection-Product and accessories intact-Replace the item or refund

2. Contact customer service and submit evidence-return the item-inspect the item-incomplete item or parts-negotiate with both parties-exchange the item or refund

 

II. Returns and Exchanges for Non-Quality Issues

1. Contact customer service, return the item, complete inspection, ensure no damage to resale, then exchange or refund (round-trip shipping costs are customer responsibility).

2. Contact customer service, return the goods, conduct inspection, assess the impact on resale, reach mutual agreement on compensation terms, and proceed with replacement or refund (round-trip shipping costs are the customer's responsibility).

 

III. Platform Return and Exchange Procedures

Platform procedure: My Orders ➡ Select return items ➡ Request after-sales service ➡ Specify return reason ➡ Submit ➡ Customer service contact ➡ Platform approves return ➡ Ship goods ➡ Goods received ➡ Exchange shipped/refund.

 

Note: Furniture returns or exchanges require prior customer contact before shipment, and the packaging must remain intact. If the buyer unilaterally returns the item, the seller reserves the right to refuse delivery. All resulting adverse consequences, including damage to the goods, shall be borne by the buyer.

 

supplementary provisions

1. The copyright of these rules belongs to Banwei Platform. For matters not covered herein, the relevant laws, regulations, and industry practices of China, Thailand, and Malaysia shall apply.

 

2. Within the legal framework, Banwei Platform reserves the right to interpret and amend these rules. Any amendments will be communicated to consumers via platform announcements or SMS notifications, and the updated rules will take effect immediately upon notification.

 

3. These detailed rules shall take effect for the first time on January 1, 2026.