Service Guarantee Details
I. Authenticity Guarantee
To deliver superior products and services to consumers and safeguard their legitimate rights, Banwei Platform hereby makes the following solemn commitment in accordance with the Product Quality Law of the People's Republic of China, the Consumer Rights Protection Law of the People's Republic of China, and other relevant laws and regulations:
1. All products sold in this online store are sourced from authorized channels and manufacturers.
2. This online store strictly prohibits the sale of any products that are unbranded, counterfeit, expired, spoiled, or otherwise banned by national regulations.
3. All products sold in this mall meet national standards. For products without national standards, industry or enterprise standards shall apply with stricter enforcement.
4. This online store provides thoughtful after-sales service for all products and continuously improves it.
5. All processes in this mall—from furniture design and material procurement to production techniques and quality inspection—are strictly adhered to international trade standards to ensure premium product quality.
2. How do we guarantee authenticity:
1、High-quality supplier manufacturing
2、Banwei Platform maintains stringent supplier access controls and quality standards, ensuring product excellence through optimized supply chains and curated product categories. By establishing strategic partnerships with leading global and domestic home furnishing brands, the platform enables direct manufacturer sourcing. This eliminates intermediary costs, significantly reduces procurement expenses, and delivers authentic, high-quality branded products at competitive prices to consumers.
3、2. Physical photography
4、To deliver authentic, objective, and meticulous shopping experiences to consumers, Banwei Platform has assembled an independent team of top-tier photographers. They specialize in high-definition product photography, capturing every detail of Banwei products with true-to-life precision.
3. VR Virtual Experience
The Banwei platform features a unified pricing and product system, showcasing real-world spatial arrangements to deliver a 'what you see is what you get' home furnishing experience. Lifetime paid repairs are available after the warranty period. For details, please refer to the 'After-sales Service Repair Parts Guide' on the Banwei platform or contact their customer service.
III. Service Guarantee
One-year warranty with lifetime repair
Within one year from the date of purchase, any non-human-induced quality issues are covered by the warranty. Beyond the warranty period, lifetime paid repair services are available. For details, please refer to the 'After-sales Service Repair and Replacement Guidelines' published by Banwei Platform or contact their customer service.
One-year warranty service process
1. If quality issues within the warranty scope occur during the one-year warranty period, consumers may initiate warranty services by submitting a service request. The Banwei platform may provide such services independently, through its manufacturer, or via a third-party provider.
2. Banwei Platform will provide the requested service within 30 days from the date of the consumer's service request.
3. [One-year warranty service] is available when: [order completed] and not in a return or refund status. If the item has been returned or refunded, the one-year warranty service will no longer be available.
Lifetime Maintenance: Enjoy lifetime paid maintenance services after the warranty period. Please refer to the "After-sales Service Repair Parts Guide" published by Banwei Platform or contact Banwei Platform customer service for assistance.
IV. Delayed Delivery or Breach of Contract
1. If Banwei Platform fails to ship the order within the stipulated time after the customer confirms and pays the order, and the delay exceeds 7 days, the consumer has the right to choose to continue shipping or cancel the order. If the consumer chooses to continue shipping, Banwei Platform will refund the order amount within 48 hours.
2. If delivery cannot be made or the order cannot be fulfilled due to objective reasons such as the manufacturer's production suspension, product updates, or model replacements, this will not be considered a breach of contract by Banwei Platform. Banwei Platform will contact you immediately, and you may choose to exchange the product or cancel the order.
3. In case of network issues, pricing discrepancies, order processing errors, or other significant misunderstandings, please contact Banwei platform customer service immediately to protect your rights. Do not confirm orders or make payments.
V. Complaints and Dispute Resolution
Due to disputes arising from products purchased on the Banwei platform, all parties agree to handle the matter in accordance with the Banwei platform rules and breach resolution procedures. If the dispute remains unresolved through negotiation, consumers may apply for arbitration to the China International Economic and Trade Arbitration Commission or file a lawsuit with the competent court where the platform is located.
VI. Interpretation
This document is copyrighted by Banwei Platform. We reserve the right to interpret and modify it within the legal scope.
The rules will take effect in January 2026.